Frequently Asked Questions

Minimum Order
    * What is your minimum order?
    * Can you print less than the minimum order if I pay an additional fee?
    * Is the minimum order per size or for my entire order?

Artwork & Design
    * How do I submit artwork?
    * What electronic format should the artwork be submitted in?
    * Do you have any artwork fees?
    * Can you design my cup design/logo for me?
    * How many colors can you print on a cup?
    * Will I receive a sample of my cup with my artwork on it before I order?

Samples
    * Can you send me a sample of my proposed custom printed product?

Warehouse & Storage Space
    * How much space will the minimum order require?
    * Can you warehouse some or all of the cups, mugs or water bottles?

Payment
    * When is my payment due?
    * What forms of payment are accepted?

Shipping
    * Is shipping included in the price?
    * How long until I receive my order?

Ordering Details
    * Can I order online?
    * How long until I receive my order?

 

MINIMUM ORDER     
What is your minimum order?
Our minimum order varies according to the type of item you order.  Please view the page of the product you're interested in for specific minimum order information.
Can you print less than the minimum order if I pay an additional fee?
No.  Nothing can be printed less than the minimum order, even if you pay a fee.  These are industry standards for manufacturers.

Is the minimum order per size or for my entire order?
The minimum order is per size per design.  Each design and each size of product has a minimum order and you cannot combine sizes or designs to meet the minimum.  This is the industry standard for manufacturers.

 

ARTWORK & DESIGN     
How do I submit artwork?
Artwork will be submitted by emailing the Adobe Illustrator file to the Eco-Products associate you are working with.  

What electronic format should the artwork be submitted in?
All artwork must be submitted in a vector format. This is either an AI format (Adobe Illistrator), EPS format (Encapsulated Post Script), and sometimes a PDF file if coming from your graphic designer. If the art comes in an incorrect format, we cannot use it.

Do you have any artwork fees?
Artwork fees depend on the manufacturer of the product and if any changes need to be made to the artwork design.  Some manufacturers have an artwork fee and some manufacturers offer fees only if artwork needs to be changed.  Each product has its own requirements so please view individual product pages for details.

Can you design my cup logo for me?
No.  You must have your design completed prior to submitting your artwork.  In some cases we can make some minor changes, but we cannot design your logo from scratch.  We might be able to offer assistance in converting formats of your artwork (i.e., from JPEG to Adobe).  If you don't have a logo designed, we recommend contacting a graphic designer near your location of business.

How many colors can you print on a cup/coffee cup/sleeve?
Each product has its own detailed set of printing requirements.  Some products allow full-color printing and some products only allow 2 color printing.  Please see the individual product page of the product you’re interested in for more details.

Will I receive a sample of my cup/mug/food container with my artwork on it before I order?
No, you will not receive a physical sample of your product.  However, you will receive an electronic proof of your artwork so you can see what the final product looks like on paper.  You will be required to sign and approval the electronic proof prior to ordering.

 

SAMPLES     
Can you send me samples of my proposed custom printed product?
No, this is not possible.

 
WAREHOUSE & STORAGE SPACE     
How much space will the minimum order require?
Each product and size requires a different amount of storage space.  Please view the product page you're interested in to determine the amount of space required.  Each product page lists the amount of space required to warehouse the minimum order.

Can you warehouse some or all of the cups, mugs or soup cups?
We are currently unable to offer any warehousing for your custom printed products.

 
PAYMENT     
When is my payment due?
50% will be due to begin the production process. The remainder will be billed when you receive your product.  Please call us if you have any questions about our payment policy.

What forms of payment are accepted?
We gladly accept Visa, MasterCard, AMEX and Discover Card.  Business checks are accepted, but your order will not be processed until your check clears with our bank.

 
SHIPPING     
Is shipping included in the price?
We offer free shipping within the contiguous United States on some products, but not all.  Free shipping is dependant on the quantity of product ordered.  Please view the product page of the product you’re interested in for more details.

How long until I receive my order?
Each product has a different print lead-time.  Please view the product page of the product you're interested in for more details.

 

ORDERING DETAILS     
Can I order online?
Since artwork needs to be submitted via email, we do not currently offer online ordering for custom printed products.  You can, however, order lids online for some of the cups.  Please call us with questions (303-449-1876).